The BPO market is one of the largest markets presently in the world and is witnessing substantial growth across numerous sectors as a number of companies in these verticals seek their development and growth. Various acquisitions and collaborations are being witnessed in the BPO industry lately.

One such instance came to light when MSX International, a renowned American business process outsourcing firm headquartered in Michigan, reportedly announced the acquisition of Pacific Technology Solutions, LLC, a foremost provider of performance improvement solutions, training development and e-learning to the automotive sector.

This acquisition boosts the growth strategy of the BPO firm and further extends the position of the company in the domain of automotive digital learning as well as training.

PTS offers comprehensive business solutions for the automotive industry which also includes OEMs, their dealers, as well as aftermarket providers with an intensive focus in the aftersales field.

With the procurement of Pacific Technology Solutions, the company strengthens the Channel Management product portfolio with Pacific Technology’s software tools suite, and proven training management and e-learning platforms.

Pacific Technology boasts of long-standing relationships with best-in-class automotive distributors, manufacturers as well as tier-one suppliers in the United States, supporting them by helping them provide high return on investment, reduce overhead costs, and further increase consumer satisfaction.  

The CEO of MSX International, Patrick Katenkamp stated that the company is thrilled to welcome aboard the talented team of PTS to work for MSX International. Adding the PTS team to the MSX family further compliments the company’s digitalization strategy and significantly improves its existing capabilities in the training and e-learning segment across North America.

Katenkamp added that together, the companies would create a unique value proposition along with scalable solutions which provide added value to the consumers by boosting their operational performance.

PTS Principal and Co-Founder Kamran Jabbari stated that it is a very thrilling moment in the 20-year long history of PTS. Jabbari and his co-founder, Tony Rotundo both think that the PTS and MSX coupling is ideal.

Jabbari added that the company has discovered an incredible partner that shares the vision of company to overhaul the automotive digital learning as well as training space through comprehensive and innovative solutions. Combining forces with MSX's automotive experts would result in greater speed and value to the company’s current and future consumers.

Source credit: https://www.msxi.com/about-msxi/news-press/news/detail/?tx_news_pi1%5Bnews%5D=1463&tx_news_pi1%5Bcontroller%5D=News&tx_news_pi1%5Baction%5D=detail&cHash=2f942a54095a3604bcf73e2dfb0ceb48